About 10 months ago we had an idea. We blogged a lot about the process of making that idea a reality (27 posts). Over the last couple of months we've been working with beta companies and building more features. Today we get to release the first iteration of our idea to the public, called Help Scout!
Why build Help Scout?
Sharing an email inbox is hard. Help Scout empowers any team of two or more to stay on the same page when sharing email. We don't host your email; we just sit on top of it and bring a lot of value-added tools to the mix.
For us, Help Scout is a great way to communicate with our customers and stay on the same page. It works much better than email because you can delegate, add notes and see the customer's entire history on a single page. It helps us support customers faster, and hopefully it will do the same for you.
Whatever your experience with Help Scout is, we'd love to talk to you about it and make it better. Try it out and let us know what you think. Thanks for all the kind words and feedback over the last several months, folks!
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